VICIdial is an enterprise class, open source, contact center solution. VICIdial can be installed on own hardware or can use hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. VICIdial also allows one to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make own translations as well.